Customer Services Administrator

Knowledge, experience, and qualifications

• Previous experience in retail or office-based customer service is highly advantageous.
• Ability to use MS Office products proficiently and learn new systems.
• Good communication and computer skills.
• An appreciation of a need to work within service standards.

Behaviours

• Very engaging telephone manner, listening carefully and showing empathy when required.
• Clear and concise spoken and written skills in English.
• Managing own time effectively and working together with colleagues to ensure all work is covered and managed efficiently to meet out strict service standards.
• Flexible and adaptable, capable of changing direction where required and showing flexibility to meet new demands and products.
• Demonstrating self-driven learning (although training will be provided where needed).
• Thrives on change and new challenges.