Senior Account Manager

Looking for an exciting and rewarding career?

Theidol.com is seeking a dynamic and experienced Senior Account Manager to join our team, to manage a portfolio of key Aggregator/Affiliate accounts across our Travel, Pet, Life and Annuities products.

The Idol is an award-winning, rapidly growing tech company based on the edge of the Lake District National Park in Cumbria. It’s the ideal setting to get out, enjoy a walk, be inspired, and conceive our next innovative product or solution. We’ve been leading online innovation since 1999 and specialise in creating cutting-edge web applications and solutions for customers and businesses of all sizes.

We are part of the Legal & General Group and partner with household brands such as Go.Compare and ComparetheMarket. We pride ourselves on innovation and early adoption of new technologies and working practices.

Apply Now

If you feel you have the skills and experience required to join the team at theidol.com, please send us your CV, contact details and a short statement about you and your suitability for the role.

Apply

Job purpose

Theidol.com is seeking a dynamic and experienced Senior Account Manager to join our team. In this role, you will manage a portfolio of key Aggregator/Affiliate accounts across our Travel, Pet, Life and Annuities products. We take pride in our long-standing partner relationships, emphasising partner satisfaction and collaboration. Your role will be crucial in delivering high-converting journeys, driving profitable growth, and retaining these valuable relationships.

Principle accountabilities

Account Management: Own and manage relationships with assigned Aggregator/Affiliate Partners, ensuring delivery of planned volume and revenue growth, profitability, and long-term retention of partnership through the building of strong, long-term relationships.
Strategic Planning: Understand partner needs and objectives to develop and deliver a joint strategic roadmap.
Stakeholder Collaboration: Build and maintain strong internal stakeholder relationships for ongoing collaboration and delivery of partner roadmaps.
Performance Reviews: Prepare and deliver weekly, monthly, and quarterly account management reviews, including performance reporting, regulatory review, roadmap updates, market activity, and identifying new opportunities.
Growth Opportunities: Identify and pursue growth opportunities with partners and internal teams.
Performance Monitoring and Trading: Monitor and report on account performance metrics, staying attuned to day-to-day operations and highlighting areas for concern or focus.
Issue Resolution: Resolve partner issues and ensure complaints are managed in line with regulations.
Governance System Updates: Update internal systems or logs as necessary, including risk, financial promotions, Jira, training, and development records.
Compliance: Ensure adherence to company procedures and policies, undertaking annual training and compliance requirements.
Contract Management: Manage contract and commercial terms in line with market and regulatory landscapes, business financial goals, and risk appetite.
Business Planning: Participate in year-on-year business planning to predict and shape distribution for the coming year, aligning the wider business behind key initiatives to meet volume and profit targets.
New Partnerships: Manage the launch of new partnerships or product lines with new or existing aggregators/affiliates, negotiating suitable commercial and contractual terms.
Process Updates: Navigate and agree on updates or changes in process or compliance with partners and the business.
Journey Optimisation: Collaborate with internal and external teams on continued journey optimization and improvement.
Market Understanding: Stay informed about the market and regulatory landscape to ensure adherence to standards and manage changes alongside any commercial disadvantages, considering customer outcomes and consumer duty.
Consider, relevant to your role, the needs and objectives of all our customers, including vulnerable customers, to ensure that they receive good outcomes.

Person specification

Knowledge, experience and qualifications

Proven experience as a Senior Account Manager or in a similar role.
Experience managing multiple accounts and projects simultaneously.
trong understanding of account management and customer service principles.
Business management experience, including P&L ownership.
Understanding of current and proposed regulations, including FCA, GDPR, Consumer Duty, money laundering, and financial crime.

Behaviours

Takes ownership and accountability for their role and conduct to ensure good outcomes for customers.
Driven by delivery – organises and prioritises activities for self and others, driving the pace to continually meet agreed deadlines.
Providing verbal and written communication in English that is clear and concise to colleagues, senior management as well as stakeholders at all levels.
Flexible and adaptable – capable of changing direction where required, showing flexibility to meet new demands.
Relationship building – builds effective working relationships within The Idol and with external stakeholders.
Collaboration – works with multiple stakeholder groups, both internally and externally, to deliver solutions and services required.
Problem solving – rapidly gets to the root cause of problems through analysis and discussion and provides solutions which meet all needs.

Scope

This is a full-time Monday to Friday role working an average 37.5 hours per week.

Hybrid flexible home/office working supported. There is a requirement to attend the office in Cumbria approximately twice a month or as frequently is required to meet the role requirements (expenses will be provided depending on your location).

Salary From £52,000 depending on experience, 27 days holiday plus public holidays, plus performance rated bonus, enhanced pension, and generous private medical, family, sickness and insurance benefits, and share schemes.

A full role profile can be downloaded -here.

Over to You

If you have a genuine enthusiasm and an ability to quickly adapt to new technologies, you may be just what we're looking for!

Apply here...

What's in it for you?

Your Money

Taking care of your financial wellbeing, and making your money go further.

Performance bonus

Annual bonus based on individual performance.

Yearly pay increases

We review your salary annually, to make sure we're paying you fairly.

Pension scheme

Up to 10% employer pension contribution.

Share scheme

Access to our Legal & General share schemes.

Your Health

Taking care of your physical and mental wellbeing.

Work life balance

Hybrid home or office working to help strike the perfect balance for you, while supporting your expenses to visit the office.

Health and Dental Insurance

Access to private medical plans for you and your family.

Employee Assistance Programme

Free, day-to-day wellbeing and counselling service.

Virtual GP

Fast and direct access to a Virtual GP and Mental Health service.

Tailored office environment

Life at Team Idol.

Social events

Exceptional events delivered by our social committee team.

Breakout rooms

Spacious meeting rooms and breakout areas.

Drinks and snacks

Complimentary hot and soft drinks, free fruit and a lunch allowance while at the office.

Free parking and charging

Access to electric charging points and no need to worry about parking charges!

Your life

Protecting you and your family.

Death in service insurance

Insurance to protect you and your family at 8 times your salary.

Holidays

Generous holiday allowance and the ability to buy and sell holidays according to your needs.

Work+Family Space

Access to advice, guidance, resources to balance work and caring responsibilities.

Income protection

Support if you are unable to work in the long-term due to illness or injury.

Where we are

Based in Eden Business Park, our modern office space reflects our culture and how we want to work. Step outside and you're instantly looking out onto the Thacka Beck Nature Reserve.

We love where we live and we're proud to remain a homegrown Cumbrian technology business. This pride extends to embracing our role in the community to champion, inspire and develop digital skills.

What to expect

We create a rewarding working environment for our teams to develop, collaborate and enjoy. Expect high energy, creative flair, attention to detail and an embraced adoption of new technologies.

Working in agile development squads, our teams freely exchange ideas and expert knowledge - sharing this both with each other and our clients. This approach encourages for continuous improvement, ensuring the projects we deliver are as truly considered and innovative as possible.

Find your balance

Adopting a healthy work life balance is an essential part of our culture. We offer flexible working hours, remote or blended home/office working, as well as funded social events.

Our modern, custom-built office is the perfect working environment for our teams, with spacious social working areas, free hot/cold drinks and fresh fruit. Facilities include an on-site gym, showers and table tennis.

Challenge yourself

Continuous professional development is more to us than ticking a box. It underpins our approach and belief in the value of personal and professional growth.

Training is accessible to everyone in all roles and across all levels, enabling you to develop and deliver your best work with us.

Working with you, we'll identify and build a tailored development plan. Training opportunities include short courses and bootcamps, through to apprenticeships and industry-recognised qualifications.

You're in good company

It's important, dare we say essential, to enjoy what we do and have fun at work. Our staff-led social events team organises exceptional social events, including Christmas parties, axe-throwing, cheese and wine evenings, bake off events and even trips to the Crystal Maze!

Our annual summer party brings everyone together in the heart of the Lake District for an evening of live music, free food and drink.